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Airport chaos as check-in systems fail across the globe

Posted: September 28, 2017 at 5:59 pm   /   by   /   comments (0)

Major disruptions are being reported in airports around the world following the failure of computer check-in systems.

The mishap has struck some of the world’s busiest airports, including London Heathrow, London Gatwick, Zurich, Melbourne, Johannesburg, Changi in Singapore and Reagan National Airport in Washington, according to The Telegraphand the BBC.

Amadeus Altea said that a network issue hit its software in the early hours of Thursday morning, disrupting some of its systems. According to its website, more than 124 airlines use Amadeus’ technology.

“Amadeus technical teams took immediate action to identify the cause of the issue and restore services as quickly as possible,” the company said in a statement. “That action is ongoing with services gradually being restored. Amadeus regrets any inconvenience caused to customers.”

Heathrow Airport tweeted that a small number of airlines were experiencing problems across the world but that it was “working closely with them to solve the issue.”

According to an Amadeus spokesperson, the issues were resolved late Thursday afternoon: “Amadeus can confirm that our systems are recovered and are now functioning normally.”

Travellers in Singapore, Zurich, Melbourne and Johannesburg also appeared to be affected on Thursday morning after firms using Amadeus Altea software were hit with issues.

The software is used by 125 airlines across the globe both in airports and online.

One Southwest Airlines customer, who faced delays in Washington, tweeted: “Delays for travelers on Southwest Airlines at Reagan Airport. Computers at terminals are down. Follow @drgridlock for more.”



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